Packaging

We reuse all the packaging that we receive from our suppliers - so you may get a box that’s been through the mill! Lots of our suppliers do the same, so your delivery box may have had quite the journey before it gets to you.

We also hold a stock of new, recyclable boxes and padded envelopes for those orders that don’t quite fit into the recycled boxes we have to hand.

We only use paper tape - and we ask all of our suppliers to consider doing the same.

Our packing material is made by us from recycled materials. We shred EVERYTHING! All the packing material set by our suppliers, recyclable junk mail and boxes that aren’t able to be used for postage.

Delivery

Bamboo and Beeswax fits around our family life - so every now and then we may experience short delays in dispatch. Any delays will be flagged on social media and on our website.

We charge £3 for Royal Mail 2nd Class delivery on all orders

You can upgrade to 1st Class delivery for £3.50

 ROI - 5-7 Day tracked delivery - £11

Collection is available in Ballymena and Belfast with prior agreement

If you need your order more urgently please let us know via email and we’ll do our best to get it to you at the speed of light!

Returns

If you aren't satisfied with your product then let us know with via email (hello@bambooandbeeswax.com) on via our ‘Contact us’ page.

If you decide you don’t want your items you can get a full refund within 28 days as long as your item is returned in ‘new’ condition. We will refund the full amount, following inspection and excluding shipping costs, on the same day that your package arrives with us.

Please use a package tracking facility and keep proof of receipt as we cannot take responsibility for returned items that are lost in transit